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• Minimum 1/2 hour charge for all repairs. Estimates cost
between 1/2 hour and 1 hour.
(Estimate fee is waived if consent is given by the
customer to undertake the repair.)
• Estimates are by request only. If an estimate is not requested,
your repair will be completed and we'll call you when your
gear is ready for pick-up.
• Items left 14 days after completion of repair are subject
to a daily storage fee.
Items left 60 days after completion of repair
become property of BACKLINE.
• BACKLINE reserves the right to refuse any non-warranty repair.
• Repairs to electronic equipment can result in loss of saved
data. BACKLINE is not responsible for data lost during a repair.
PLEASE ensure your data (patches, presets, recorded
tracks/songs, etc.) are BACKED UP BEFORE bringing your
gear in for repair.
• Contact us if you plan to ship items internationally, as
we usually do not accept repairs from outside Canada.
 Repairs
Under Manufacturer's Warranty
• All warranty repairs require a valid
bill of sale, showing when and where the item was purchased,
before work will be undertaken.
• Most items bought from sellers located outside of Canada (whether
from a store or an online retailer) are not eligible
for warranty service in Canada. If you're not sure about the
warranty status of your item, call us to verify.
• Warranty repairs must be shipped in the original manufacturer's
packing. Warranty repairs not shipped in the original manufacturer's
packaging may be refused on arrival at BACKLINE, or charged
a handling fee (see below).
• Backline cannot offer rush service on warranty repairs.
Shipping Policies
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We will not, under any circumstances, accept collect shipments.
Any parcel arriving collect will be refused and returned.
• If using Greyhound Courier, select delivery "TO DOOR",
not "TO STATION". We will not pay the charges
to have the item shipped to us from the station, and your shipment
will be sent back to you.
• Non-warranty repairs are subject to a handling fee if NOT
dropped off in person, i.e. sent via courier, mail etc. This
fee covers shipping materials used and time spent unpacking,
repacking, filling out waybills, calling couriers etc. This
fee will be between $5 and $15 depending on the item's size
and type of packaging used.
• Always include a note with your gear containing:
- your name, daytime phone number, email address
(optional), and return shipping address;
- as detailed a description of the item's
symptoms as possible
(if this is not specified, and
we can't easily reproduce the problem, you may incur a
"no fault found" fee);
- whether or not you want insurance on the
return shipment. Unless insurance is specifically requested,
items will be shipped from Backline with no insurance (or just
the courier's default per-shipment insurance amount). Please
note that many couriers offer limited coverage, or no coverage,
on repaired items. Contact your preferred courier for details.
• Please do not use packing peanuts. We really, really hate
them... not to mention that friction between styrofoam chips
can create a static charge that can damage electronic gear.
• BACKLINE can send your gear back to you via any national courier
service such as Greyhound, Purolator, DHL, or UPS, and some
smaller/local couriers like Dan Foss, Ace or Atlas. We do not
ship via Canada Post unless the item is very small (mailbox-size).
• BACKLINE is not responsible for damage to warranty or non-warranty
repair items occuring as a result of shipment in non-original
or inadequate packaging supplied by the customer. Please treat
your gear with the care it deserves, and pack it properly!
• Contact us if you plan to ship items internationally, as we
usually do not accept repairs from outside Canada.
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Telephone:
604-258-9111 Fax: 604-648-9293 
1424
Frances Street, Vancouver, BC V5L 1Y9 Canada 
