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• Minimum 1/2 hour charge for all repairs. Estimates between
1/2 hour and 1 hour.
(Estimate fee is waived if consent is given by the
customer to undertake the repair.)
• Items left 14 days after completion may be subject to a
daily storage fee.
Items left 60 days after completion of repair
become property of BACKLINE.
• BACKLINE reserves the right to refuse any non-warranty repair.
• Repairs to electronic equipment can result in loss of saved
data. BACKLINE is not responsible for data lost during a repair.
PLEASE ensure your data (patches, presets, recorded tracks/songs,
etc.) are BACKED UP before bringing your gear in for repair.
 Repairs
Under Manufacturer's Warranty
• Warranty repairs require valid bill
of sale before work will be undertaken.
• Warranty repairs must be shipped in the original manufacturer's
packing. Warranty repairs not shipped in the original manufacturer's
packaging may be refused on arrival at BACKLINE, or charged
a handling fee (see below).
Shipping Policies
 •
We will not, under any circumstances, accept collect shipments.
Any parcel arriving collect will be refused and returned.
• Non-warranty repairs are subject to a handling fee if NOT
dropped off in person, i.e. sent via courier, mail etc. This
fee covers shipping materials used and time spent unpacking,
repacking, filling out waybills, calling couriers etc. This
fee will be between $5 and $15 depending on the item's size
and type of packaging used.
• Please do not use packing peanuts. We really, really hate
them... not to mention that friction between styrofoam chips
can create a static charge that can damage electronic gear.
• BACKLINE is not responsible for damage to warranty or non-warranty
repair items occuring as a result of shipment in non-original
or inadequate packaging supplied by the customer. Please treat
your gear with the care it deserves, and pack it properly!
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Telephone:
604-258-9111 Fax: 604-648-9293 
1424
Frances Street, Vancouver, BC V5L 1Y9 Canada 
