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• Minimum 20-minute charge for all repairs including No
Fault Found.
• Items left 14 days after completion of repair are subject
to a daily storage fee.
Items left 60 days after completion of repair
become property of BACKLINE.
• Repairs to electronic equipment can result in loss of saved
data. BACKLINE is not responsible for data lost during a repair.
PLEASE ensure your data (patches, presets, recorded
tracks/songs, etc.) are BACKED UP BEFORE bringing your
gear in for repair.
• BACKLINE reserves the right to refuse any non-warranty repair.
• Contact us if you plan to ship items internationally, as
we usually do not accept repairs from outside Canada.
Estimates
• Estimates are by request only. If an
estimate is not requested, we'll complete your repair and
call you when the item is ready for pick-up.
To speed a repair up, you can say "call me
only if the repair will be over $--- [maximum "budget"
for the repair]."
• An estimate surcharge of $10 applies when BACKLINE contacts
a customer with an estimate.
• A diagnostic fee of 0.5h - 1h labour applies if an estimate
is declined.
• BACKLINE cannot provide estimates by phone, as we need to
see your gear to produce an accurate diagnosis.
• Estimates, by
their very nature, are not exact. Your final repair cost
may be more or less than estimated, within reason.
 Repairs
Under Manufacturer's Warranty
• All warranty repairs require a valid
bill of sale, showing when and where the item was purchased,
before work will be undertaken.
• Most items bought from sellers located outside of Canada (whether
from a store or an online retailer) are not eligible
for warranty service in Canada. If you're not sure about the
warranty status of your item, call us to verify.
• Warranty repairs must be shipped in the original manufacturer's
packing. Warranty repairs not shipped in the original manufacturer's
packaging may be refused on arrival at BACKLINE, or charged
a handling fee (see below).
• Backline cannot offer rush service on warranty repairs.
Shipping Policies
 •
We will not, under any circumstances, accept collect shipments.
Any parcel arriving collect will be refused and returned.
• If using Greyhound Courier, select delivery "TO DOOR",
not "TO STATION". We will not pay the charges
to have the item shipped to us from the station, and your shipment
will be sent back to you.
• Always include a note with your gear containing:
- your name, daytime phone number, email address
(optional), and return shipping address;
- as detailed a description of the item's
symptoms as possible
(if this is not specified, and
we can't easily reproduce the problem, you may incur a
"no fault found" fee);
- whether or not you want insurance on the
return shipment.
• BACKLINE is not responsible for loss of, or damage to, customers'
repair items (warranty or non-warranty) during shipment to or
from BACKLINE.
• Items will be shipped from BACKLINE with no additional
insurance (i.e. just the courier's default per-shipment
insurance amount) unless additional insurance is specifically
requested by the customer. Please note that many couriers
offer limited coverage, or no coverage, on repaired items. Contact
your preferred courier for details.
• BACKLINE can send your gear back to you via any national courier
service such as Greyhound, Purolator, DHL, or UPS, and some
smaller/local couriers like Dan Foss, Ace or Atlas. We ship
via Canada Post only if the item is very small (mailbox-size).
• Repaired items that BACKLINE ships to customers (via courier,
mail etc.) are subject to a handling fee. This fee covers any
shipping materials used, and time spent unpacking / repacking,
filling out waybills, calling couriers etc. Where applicable,
this fee will be between $5 and $15 depending on the item's
size and type of packaging used. (Warranty repairs are exempt
from this fee if the item was sent to BACKLINE in its original
packaging.)
• Please do not use packing peanuts. We really, really hate
them... not to mention that friction between styrofoam chips
can create a static charge that can damage electronic gear.
They also provide poor protection for heavy items.
• Please treat your gear with the care it deserves, and pack
it properly so that it is protected during shipping!
• Contact us if you plan to ship items internationally, as we
usually do not accept repairs from outside Canada.
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Telephone:
604-258-9111 Fax: 604-648-9293 
1424
Frances Street, Vancouver, BC V5L 1Y9 Canada 
